Last Updated December 2024
Terms & Condition
Definition and Interpretation
In this Terms and Conditions, unless the context requires different interpretation, the terms below have the following meanings:
Nomadden - means the location of the cabin according to the reservation;
Room (“Pod/Cabin”) - means the Nomadden room where the Guest Stays in the form of Pod or Cabin;
Quiet Hours - means quiet hours, where guests are encouraged to maintain calm and comfort in the Cabin area;
Guest - means You as a User of this Site and/or Application either using the Service or ordering the Service for other parties on the Site and/or Application;
Staying Guest - means anyone who stay as confirmed by the Nomadden booking;
Legally Binding Contracts - Nomadden will endeavor to provide accommodation services at the same rate for Pod/Cabin that have been selected by Guests or other Pod/Cabin in the same area. If there are conditions where Nomadden cannot fulfill its obligations, then the payment which have been paid will be returned to the Guest
No Show - is a condition where the Guest does not arrive at the hotel on the arrival date without prior notification to Nomadden ;
Tarif - is the price that must be paid by the Guest for the provision of the Room and (if any) other facilities offered by Nomadden .
Service Basic Information
YOUR ACCOUNT/USER
Each guest who places an order for the service is encouraged to have an account on the Nomadden site and/or application, or have legal access to an account, to enhance the customer experience. Your account can only be used by yourself and cannot be transferred to another person for any reason. We reserve the right to refuse to facilitate the process of ordering services on the Site and/or Application if We know with sufficient reason to suspect that there is a transfer of Your Account to another party.
The security of the confidentiality of your Account on the Site and Application, without exception, is entirely your personal responsibility as the Account owner. All losses and risks that occur as a result of your negligence in maintaining security and confidentiality as described, are at your own risk.
In such case as stated above, We reserve the right to treat any use or order entered on your Site and/or Application as a valid request from You.
REPORTING REGARDING ACCOUNT ABUSE
Account without your knowledge and consent. We will coordinate to take actions that we deem necessary and we can take on the use without such consent. Account without your knowledge and consent. We will coordinate to take actions that we deem necessary and we can take on the use without such consent.
General Information
The act of downloading the App is free of any cost (free of charge). Services on the Nomadden Site and/or Applications have fees that are regulated separately. We may change or update fees from time to time. We may charge prices and/or fees of a certain amount as payment for the use of the Application that may be collected by Us as Service Providers and/or Our authorized partners.
When placing an order through the Site and/or Application, You are required to carry out a series of registration processes in accordance with the data requested and required for You to be able to use the Service. If we receive Your order request, our system will display the status of Your order only through the application. You are required to have a valid identity card (KTP/SIM) and be at least 18 years old to check in at the Nomadden front desk.
If we receive Your order request, our system will display the status of Your order only through the application. All Service orders are required to be paid in full at the time of Order
You can increase the duration of your stay as long as the availability of the Service is still there.
BOOKING FOR OTHER PARTIES
All Guests who will stay at cabin must show their identity in accordance with the personal data listed as a Booker on the Nomadden Site and/or Application.In the event that You want to make a room reservation for another party, then all of these Terms and Conditions will still apply to You as the owner of the Account and Staying Guest, therefore You are obliged to guarantee or inform about these Terms and Conditions to the party You will order Nomadden Services.
SPECIAL REQUEST
You can place an order for the Service for a group with a minimum number of orders determined and decided by Us. In this case, You can submit the required information to the Nomadden Commercial Executive.
The rate, promotions, and other forms of special offers can be seen on the Nomadden Site and/or Application with a nominal amount determined by Our system in accordance with the pricing conditions applied for the choice of service time you have submitted. All rates listed on the Site and Application are in Rupiah (Rp).
PROMOTION AND/OR ADVERTISING
Nomadden has the right to use information in the form of contact numbers, emails, and other relevant data related to promotion or advertising needs. This promotion and advertising aims to provide the latest information about Nomadden and related to special offers on the Nomadden Service. Advertising activities can be carried out both digitally and non-digitally in the form of illustrations, news, articles, animations, videos, photos, music and other forms that are considered good.
Content published by Nomadden is the right or property of Nomadden, therefore it is not allowed to duplicate, monetize, or other actions that can benefit the User and harm the originality of the content. All forms of violations related to the unauthorized use of Nomadden content entitles Nomadden to take certain necessary actions and to the extent permitted under applicable laws and regulations.
Nomadden has the right to appoint other third parties in the implementation or execution of such advertising activities including digital advertising services (digital ads- Facebook, Google, Tiktok, and others).
PAYMENT METHOD
The payment methods that You can use to place an order for Services on our Site and Applications are the following options (which may change from time to time with further updates):
Credit & Debit Card (Visa, Mastercard, JCB, and Amex)
E-Money (Ovo, LinkAja, ShopeePay, Dana, AstraPay, and Jenius Pay)
Virtual Accounts (Bank Transfers) Via BCA, BNI, Mandiri, BRI, BSI, CIMB Niaga, Etc.
QR Codes with QRIS from top e-wallets (OVO, Gopay, DANA, LinkAja, ShopeePay) and top mobile banking applications (BCA, CIMB)
PayLater (Akulaku, Atome, Indodana, Kredivo, and Uangme)
COSTS
Each Price listed on the Site and/or Application is only available under certain conditions and the price may change depending on the availability of the order, the duration of the order and/or the quota. Prices available may include additional taxes and fees that arise not from using Our Services.
You agree that You are responsible for double-checking the total cost You have to pay for the Service (as stated on the order sheet provided, as well as other terms).Any additional fees caused by using a credit card or interbank fees charged for shipping fees will be charged to the User. We reserve the right to provide notifications or reminders to You in the event of a lack of payment.
CANCELLATION AND SCHEDULE CHANGES
By making a Service order or reservation through the Site and/or Application, You accept and agree to the applicable Terms and Conditions, including those relating to the policy on booking cancellations.
All payments for orders are non-refundable because reservations cannot serve cancellations or re-schedule orders, therefore please ensure and check the details of the order before making payment.
Cancellations of orders can only be made if due to regulations set by the government and/or applicable law, sudden damage that occurs at the cabin (such as: system error, fallen tree) as well as the occurrence of pandemic conditions (such as: Guests suspected of or affected by Covid- 19/Corona Virus), and therefore a refund will be made ("Refund") from the total Price You must pay at the time of booking minus the Administration Fees incurred for the transaction, or relocate the location of the cabin to the nearest location (“Relocation”). Refunds will be given by money by following the Terms and Conditions which will be notified periodically to You. Refunds will be made within a period of no later than 14 (fourteen) Business Days from the date we received the cancellation request.
Nomadden reserves the right to cancel an order without a refund if you are found to have violated these Terms and Conditions at the time of placing an order. If there is an error in the date, room type and location of stay due to negligence or the occurrence of a double booking when making a booking by You, Nomadden cannot make a refund or change the schedule and location of the reservation.
You are fully aware that for any payment transfers made beyond the specified time limit, inaccurate payment amounts, payments that are not made through the official payment method under these Terms and Conditions will result in the cancellation of the order. Thus, We are not obligated to issue e- tickets, e-Vouchers or other transactions for the aborted bookings.
For transactions and/or bookings made through Online Travel Agent ("OTA"), all administrative problems related to bookings and cancellations are made through the OTA.
You as a guest staying or the party You help to order Nomadden Services on this Site and/or Application (“Staying Guest”), must comply with the Rules set by Nomadden, as follows:
Staying Guests are required to adhere to quiet hours from 21:00 to 07:00 the next day so that other Staying Guests can maintain peace and comfort at the cabin.
Visitors from Staying Guests are only allowed to enter the lobby area and are not allowed to enter the Cabin area.
Cabin for all Nomadden Products cannot be occupied beyond the specified capacity :
For Cabin type :
Studio Cabin for 2 adults
Staying guests will be charged Rp.1.000.000 for each additional person over the Cabin/pod's capacity.
Staying Guests are prohibited from bringing pets and food/fruit that smells sharp/piercing like durian into the stay area.
Staying Guests are prohibited from gambling, making disturbing noises, carrying liquor and drugs and committing other unlawful acts while in the Nomadden area.
Staying Guests are not allowed to bring cooking utensils for use in the Nomadden area.
The Staying Guests in the Cabin are required to maintain the cleanliness of the room area and dispose of garbage in the place provided.
a. If the stains left on the items mentioned above are stains that cannot be cleaned even through special washing, the fines that will be imposed are as follows:
Sheet CVT
IDR 500.000
Duvet Inner
IDR 500.000
Pillow Protector
IDR 300.000
Duvet Cover
IDR 500.000
Mattress Protector
IDR 500.000
Pillow Small
IDR 300.000
Pillow Large
IDR 300.000
Pillow Case
IDR 300.000
Bath Towel
IDR 300.000
Face Towel
IDR 300.000
Hand Towel
IDR 300.000
Slippers
IDR 200.000
Hanger Universal Standar
IDR 100.000
b. If the guest damages the equipment mentioned below, the guest will be fined as follows
Bathroom Tumblerglass
IDR 150.000
Hairdrayer
IDR 800.000
Water Jug
IDR 150.000
Water Glass roo/reception
IDR 150.000
Dinner Plate
IDR 150.000
Bowl
IDR150.000
Table Spoon
IDR 100.000
Table Fork
IDR 100.000
Chopstick
IDR 100.000
Tea Cup & Saucer
IDR 150.000
Tea Spoon
IDR 100.000
Guests under the age of 18 are not allowed to stay without being accompanied by parents and/or adults who can be proven by an identity card.
Guests are not allowed to smoke in the Cabin, corridors, or areas marked with a “No Smoking” sign, except in designated areas. Violation of this provision will be subject to a fine of IDR 1,000,000.
Fines for damage to linen in Cabin (bed sheet, mattress protector, pillow case, bath towel) are based on the amount of the fine that has been determined by Nomadden.
Check-in time is 14:00 and check-out time is 12:00. Requests for early check- in can be granted at no additional fee, if the room is already available. Late check-out can be requested by our receptionist. Guests who don't receive approval can be charged with Additional Fee in case of late check-out with details:
a. 25% of the room rate for late check out within 12.00 - 13.00; and
b. 50% for late check out after 13.00 - 14.00
c. 100% for late check out after 14.00
Damage or loss of belongings in common areas (communal, toilets, etc.), in Cabin and Nomadden's facilities is the full responsibility of the Staying Guest. Nomadden is not responsible for damage or loss of belongings.
The services provided by cabin do not include the provision of vehicle parking spaces, therefore all problems that arise related to vehicle parking, including damage or loss of vehicles and goods that are on or in the vehicle are not the responsibility of Nomadden
Nomadden does not provide luggage or any items storage services. Thus, if the Guest at his own risk continues to leave the luggage or goods to Nomadden, then any loss or damage to the luggage or goods is not the responsibility of Nomadden
Guests are required to keep room keys. Loss of room keys will be subject to a fine of Rp.250,000 per key.
Nomadden has the right to enter rooms at any time to take actions related to care, security, guest and property safety, and other purposes that do not conflict with the laws and regulations in force of the Republic of Indonesia.
Guests are prohibited from displaying themselves in public that depict nudity, sexual exploitation, and others while in the public area of cabin, in accordance with Law No. 44 of 2008 on Pornography.
Every guest is required to defecate and/or urinate using the sanitation facilities (e.g., toilet bowl) provided inside cabin
Guests are required to adhere to all the applicable rules within cabin and utilize all available facilities (e.g., toilet, prayer room, and others) in accordance with the gender specified on their identification card.
The staff on duty at the cabin location have the right to refuse entry or request guests who have already entered to leave the hotel without providing a refund or compensation if they do not adhere to the applicable accommodation rules
Guests are prohibited from taking actions that contradict the prevailing legal and social norms.
Nomadden has the right to install CCTV at location points that are legally possible to maintain the security, order and comfort of Staying Guests and hence everything recorded on CCTV belongs to Nomadden and has the right to be used properly which does not conflict with the applicable laws and regulations.
Violation
If the Guest does not fulfill both these Terms and Conditions as well as the Special Provisions and Other Provisions as stipulated in the use of this Service or intentionally performs an action that violates the provisions above, the Guest will be declared to have committed a violation and therefore Nomadden has the right to take certain actions that are considered necessary and appropriate for the violation.
Limitation of Liability
Based on applicable law, Nomadden is liable only for loss or damage to guest property if it is directly caused by the negligence of Nomadden employees or subcontractors. This liability is limited to the actual value of the lost or damaged property.
Apart from the foregoing, Nomadden is not responsible for any accidents, indirect loss or damage that may be suffered by the Guest, including, but not limited to, loss of income, loss of business, loss of profit, loss of opportunity, loss of desired savings, loss of data, or lose pleasure.
Given that Nomadden is situated in an open natural environment where wildlife encounters are possible, guests are advised to exercise caution and take necessary precautions. Nomadden is not liable for any injuries, damages, or losses resulting from wildlife encounters.
Some parts of our property are located near a cliff, which poses inherent risks. Guests must adhere to all safety guidelines provided by Nomadden and take personal responsibility for their safety. Nomadden is not liable for any injuries, damages, or losses resulting from accidents or falls near the cliff area.
Nomadden values guest privacy and is committed to protecting personal data. Guest information will not be shared with third parties for any reason without the explicit consent of the guest, except as required by law.
By staying with Nomadden, guests acknowledge and agree to these terms.
Force Majeure
Neither party from Nomadden nor the Guest can be held accountable by the other party in the event that they are unable to fulfill their obligations as a result of an event of coercive circumstances. Force Majeure is any cause that is reasonably beyond the control of the Parties and affects the ability of the Parties to carry out their obligations under this Agreement, including but not limited to, natural disasters, pandemics, labor demonstrations, fires, government negligence, war, military operations, riots or terrorism. It has been expressly agreed that force majeure will delay the fulfillment of the obligations of each party and therefore each party must bear the burden of the costs arising therefrom. Events that are considered force majeure are those generally recognized by Indonesian court jurisprudence. If the force majeure lasts more than thirty (30) days, then these Terms and Conditions can be terminated by either party without the right to ask for compensation.
Complaint &/or reporting
All forms of questions, complaints and reports on Our Services or Our employees, You can contact Us through Our customer service at +6281297777634, by e-mail to Our e-mail address as follows: awanhills@amoda.id or via Live Chat listed on the Nomadden Site page. Our Customer Service operates 24 Hours.
Intellectual property rights
The Nomadden Site and/or Application may contain or refer to trademarks, patents, industrial designs, copyrighted materials, trade secrets, technologies, products, processes, or other proprietary rights of Nomadden and/or other parties. No licenses or rights in any patent trademarks, industrial designs, copyrighted materials, trade secrets, technologies, products, processes, or other proprietary rights of Nomadden and/or other parties are granted or transferred to You. Any form of abuse of Intellectual Property Rights will be legally processed.
Confidentiality
The confidentiality of Your Personal Information is of utmost importance to Us. We will always provide reasonable and maximum security efforts to protect and secure all of Your Personal Information that we collect both through the application and Our site, from access, collection, use or disclosure by unauthorized persons and from processing that is contrary to the law, accidental loss, destruction and damage that is not in accordance with the law. All Personal Information that we collect will be protected and kept confidential, in accordance with applicable legal provisions. The provisions regarding this confidentiality will be regulated in a special provision regarding the Privacy Policy as separately and binding on the Guest and Nomadden.
Change to the terms and conditions
We may review and amend these Terms and Conditions at Our sole discretion to ensure that these Terms and Conditions are consistent with our future developments, and/or changes in legal or regulatory requirements from time to time. You agree that such changes will supersede the previous Terms and Conditions and are retroactive. If We decide to change these Terms and Conditions, We will notify You of such changes via a general notice published on the Application and/or Site, or otherwise to Your e-mail address listed in Your account.
You agree that it is your responsibility to review these Terms and Conditions regularly, and that YOUR USE OF OUR SERVICES AFTER THE EFFECTIVE DATE ANY CHANGES TO THESE TERMS AND CONDITIONS CONSTITUTE YOUR AGREEING TO THESE TERMS AND CONDITIONS AND ANY CHANGES THEREOF.
The termination of right and obligations under the terms and conditions These Terms and Conditions will continue to apply to those of You who use our services and are registered as account owners on the Nomadden Site and/or Application. In the event that the Guest wishes to terminate his rights and obligations under these Terms and Conditions, the Guest may apply for Account deletion to Us. For the record, You are required to re-register when You want to use our Service again.
Account deletion
You can delete your registered account on the Nomadden App as long as You are not staying, no scheduled stay, and no payment.
After the account is successfully deleted, You will lose all benefits that were previously in your account including your Reward and Point (If Any), will be "0" (zero). Your deleted account can be reactivated within 30 (thirty) days from the date of account deletion by contacting Customer Service. However, if within 30 (thirty) days the Account is not reactivated, then all your personal data will be permanently deleted.
You can register for a new Account by using the same email or mobile number on the deleted account but You will not get the Reward & Point in the previous account that has been deleted.
Law and Jurisdiction
These Terms and Conditions (including any non-contractual rights and obligations) will be governed by, and construed in accordance with the laws of Indonesia.
Any dispute, controversy, process or claim between the Parties relating to these Terms and Conditions (including non-contractual rights and obligations) will be within the jurisdiction of the courts of the Republic of Indonesia.
Others
The Guest guarantees that the information and documents provided to Nomadden are official, original, valid, valid information and documents and any information contained in the document is true, in accordance with the actual situation and is not a fabrication or deception or a lie and in accordance with applicable laws or regulations.
Guest hereby and in the future release Nomadden from all claims, demands or claims from anyone that is not directly related to the use of these Terms and Conditions.
All policies, special provisions and other documents made based on or in connection with these Terms and Conditions, are an integral and inseparable part of these Terms and Conditions (including but not limited to the Privacy Policy).
These Terms and Conditions are binding and made for the benefit of the Guest and the recipient and/or their respective substitutes, but with the stipulation that the Guest may not transfer any rights arising out of or relating to these Terms and Conditions to any third party, without the prior written consent of Nomadden.
These Terms and Conditions are made in 2 languages, Indonesian and English. In the event of a dispute over the interpretation of the terms or the results of the translation, the provisions in Indonesian shall prevail.